Last Updated: 6 March 2026
At Real Glow Skinwear, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return or refund under the following conditions.
Return Eligibility
You may request a return within 7 days of receiving your order if:
- The product is damaged or defective
- The wrong item was delivered
- The product is unused and in its original packaging
Products that have been opened, used, or damaged by the customer may not be eligible for return.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
- Opened or used skincare products
- Items without original packaging
- Products purchased during promotional clearance sales
How to Request a Return
To request a return, please contact us within 7 days of receiving your order.
Please include:
- Your order number
- Photos of the product (if damaged or incorrect)
- A short description of the issue
Contact us at:
Email: info@realglowskinwear.com
Refund Process
Once your return request is approved and the product is received:
- Your refund will be processed within 5–7 business days
- Refunds will be issued to the original payment method
Shipping costs are generally non-refundable unless the return is due to our mistake.
Exchanges
If you received a damaged or incorrect product, we will offer:
- A replacement product, or
- A full refund
Shipping for Returns
Customers may be responsible for return shipping costs unless the product was damaged or incorrectly delivered.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
Email: info@realglowskinwear.com